Privacy Policy
At SmartElite Club, your privacy is foundational — not an afterthought. This policy explains exactly what data we collect, why we collect it, and how you stay in control.
This Privacy Policy applies to all visitors, customers, and members who interact with SmartElite Club’s website (smartelite.club), purchase our products or services, or use our member portal. By accessing our site or services, you agree to the practices described below.
Who We Are
SmartElite Club (“we,” “us,” or “our”) is a Canadian-based business that provides premium done-for-you digital business solutions, including websites, AI-powered content systems, business automation, and digital products and memberships.
We serve entrepreneurs and business owners globally. As a Canadian company, we operate in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Where we serve customers in the European Union or United Kingdom, we also respect the obligations of the General Data Protection Regulation (GDPR) and UK GDPR.
Our registered business address and privacy contact are listed in Section 11 of this policy.
Data We Collect
We collect only the information necessary to provide our services, improve your experience, and communicate with you effectively. The categories of data we collect include:
Information We Do Not Collect
We do not knowingly collect sensitive personal data such as government ID numbers, health information, racial or ethnic origin, or financial account credentials. If a service ever required such information, we would obtain your explicit prior consent and apply additional safeguards.
How We Use Your Data
We process your personal information for the following purposes, each grounded in a legitimate legal basis:
✅ To deliver and manage your services
Processing your orders, building your deliverables, managing your member portal, and communicating service updates. Legal basis: contract performance.
✉ To send transactional and marketing communications
Order confirmations, receipts, service updates, and — where you have opted in — promotional emails about new offerings or exclusive member content. Legal basis: contract (transactional) / consent (marketing).
📈 To improve our website and services
Analysing usage patterns, diagnosing technical issues, and optimising our website and portal experience. Legal basis: legitimate interest.
⚖ To comply with legal obligations
Retaining transaction records as required by applicable tax, financial, and consumer protection laws in Canada and other applicable jurisdictions. Legal basis: legal obligation.
We will never sell, rent, or trade your personal information to any third party for their own marketing purposes.
Third-Party Services
To operate our business effectively, we engage trusted third-party providers who may process your data on our behalf. Each provider is bound by a data processing agreement and operates in accordance with their own privacy policies:
We may also disclose your information when required by law, court order, or government authority, or to protect our rights, users, or the public from harm.
All third-party data processors are required to implement appropriate technical and organisational safeguards and to use your data only for the specific purposes we instruct.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors interact with our content. Below is a breakdown of the cookies we use:
| Category | Purpose | Examples | Type |
|---|---|---|---|
| Essential | Keeps your member portal session active, enables secure login, and maintains your shopping cart. | Session ID, auth token | |
| Analytics | Tracks anonymous usage data to help us improve site performance and content. | Google Analytics (_ga), Pinterest Tag | |
| Marketing | Measures the effectiveness of our advertising campaigns and enables remarketing. | Facebook Pixel (_fbp), Pinterest Tag | |
| Preferences | Remembers your preferences such as language settings and portal display options. | Preference cookies |
You can manage or withdraw your cookie consent at any time through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect the functionality of our website and member portal. Essential cookies cannot be disabled as they are required for the site to function.
For more information on managing cookies, visit allaboutcookies.org.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our general retention periods are:
Active customer data Retained for the duration of the client relationship plus 7 years (per Canadian tax and accounting regulations).
Transactional records Retained for a minimum of 7 years from the date of the transaction.
Marketing email lists Retained until you unsubscribe or withdraw consent, after which your data is deleted within 30 days.
Analytics data Aggregated and anonymised after 26 months; individual-level data deleted before that threshold.
Onboarding & project files Retained for the duration of the active engagement plus 12 months, then securely deleted upon request.
When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our data destruction procedures.
Your Privacy Rights
Depending on your location, you have the following rights regarding your personal data. We respect and honour these rights regardless of where you are based.
To exercise any of the rights above, email us at [email protected] with your full name, email address on file, and the specific right you wish to exercise. We will respond within 30 days of receiving a verified request. We may need to verify your identity before processing certain requests to protect your security.
Children’s Privacy
SmartElite Club’s services are intended exclusively for adults — specifically entrepreneurs and business owners. Our website and member portal are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.
If you believe that a child under 18 has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete the information from our systems.
How We Protect Your Data
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it, including:
🔒 Encryption in transit — All data transmitted between your browser and our servers is protected by TLS/SSL encryption.
🔒 Encrypted data storage — Sensitive data stored on our servers is encrypted at rest.
🔒 Access controls — Member portal access is protected by hashed passwords and we support two-factor authentication.
🔒 Payment security — Payment data is handled exclusively by Stripe; we never store raw card details on our servers.
🔒 Limited internal access — Your data is accessible only to team members who require it to deliver your services.
While we employ commercially reasonable safeguards, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the appropriate regulatory authorities as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
🔔 Update the “Last Updated” date at the top of this page.
✉ Send an email notification to active members and subscribers for any significant changes.
🚨 Display a notice on our website for a reasonable period following the update.
Your continued use of our website or services after the effective date of any changes constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us. We are committed to addressing your inquiry promptly and transparently.
Privacy & Data Inquiries
Our team is here to help. For privacy-related requests, please contact us and reference “Privacy Request” in your message.
Contact UsIf you are located in the EU or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority. For EU residents, you may contact your national Data Protection Authority. For UK residents, you may contact the Information Commissioner’s Office (ICO). For Canadian residents, you may contact the Office of the Privacy Commissioner of Canada.